Terms of service

handmade4dogs Office Address Austria: Bergstraße, 8712 Niklasdorf Workshop Austria: Sonndorfweg 25, 8793 Trofaiach Phone: +43-(0)-660-3270007 office@handmade4dogs.com

§ 1 Conclusion of the Contract By placing an order, you are making a binding offer to us. We will contact you immediately (within 2 business days). The order confirmation is considered a binding contract and obligates you to pay the invoice.

§ 2 Prices and Payment Terms 2.1 Prices All offers include the applicable Austrian value-added tax (VAT).

2.2 Payment in Advance The buyer pays the invoice amount including shipping costs in advance to our account upon receipt of our order confirmation - the order goes into production only after receipt of payment.

2.3 PAYPAL For legal reasons, we may ONLY ship to the address registered with PayPal. Please ensure that this address is still correct. Cash discounts (Skonto) cannot be granted for PayPal payments.

2.4 Transaction Costs Any transaction costs are to be borne by the buyer.

2.5 Purchasing Groups (Joint Orders) Should a group form a PURCHASING GROUP, the person with whom communication is made is the contact person and invoice recipient, and this person bears responsibility for the payment! NO separate invoices will be issued to third parties!

2.6 SALE ITEMS There is NO right of exchange for discounted items.

§ 3 Delivery Time In-stock items are shipped on the following business day after receipt of payment. All offers in our online shop are subject to change and non-binding. Our order confirmations are always subject to availability. If individual items are not in stock at the time of the order or require a lead time, such as custom-made or personalized collars, we will inform you immediately of the new delivery date. If the goods you ordered are no longer available, we reserve the right to cancel your order. We will, of course, inform you about this. I.e.:

  • In-stock items / Online shop in stock: immediately

  • Online shop with delivery period: the specified time

  • Custom-made collars: 5-10 business days (in case of reordering raw materials, this time is extended by the delivery time of our suppliers and will be communicated to you immediately)

FOR EVERY ITEM APPLIES: AFTER RECEIPT OF PAYMENT

§ 4 Transfer of Risk For consumers, the risk of accidental loss and accidental deterioration of the sold goods passes to the consumer upon handover of the goods, even in the case of a sale involving the carriage of goods. For entrepreneurs, the risk of accidental loss and accidental deterioration of the goods passes to the entrepreneur upon handover, or in the case of a sale involving the carriage of goods, upon delivery of the goods to the forwarding agent, the carrier, or the person or institution otherwise designated to carry out the shipment. Handover is deemed to have taken place if the customer is in default of acceptance.

§ 5 Custom-Made Products Goods that have been individually manufactured for you at your request, such as leashes, collars, etc., are excluded from exchange and cannot be returned. We only accept custom orders against advance payment or PAYPAL.

5.1 DIGITIZATION Of course, you can have your own logo digitized by us - depending on the effort, we charge €25 per hour for this - these logos are available to us for advertising purposes without further permission. Our low digitization costs are based on the fact that the files are archived with us - "BUYING" these files in order to have items manufactured by another company is of course possible - for this we charge a flat rate of €250.

5.2 Embroidery on Third-Party Items Under special circumstances, we also embroider third-party items (polos, jackets, and t-shirts). These must be sent to us clean or new at your expense - packages sent to us carriage forward will not be accepted. Unclean clothing will immediately be sent for cleaning, for which we charge a flat rate of €50 per garment.

5.3 Measurements The correct measurement of your dog will be discussed with you, or you will receive measuring instructions from us. These submitted data will be used by us to manufacture your ordered product. Should the data nevertheless be incorrect, this releases us from any exchange or remanufacture at our expense!

5.4 Color Representation Our photos are taken for us by a photographer using daylight! The photos shown here correspond to the highest resolution on monitors. We are not responsible for any deviations on smartphones or tablets. Should you still be unsure, ask us for a color sample.

5.5 Reservation of Raw Materials Leather hides or similar are only accepted against a 50% deposit of the final product.

5.6 Configurator Every product from our configurator is a custom-made item and is therefore excluded from the right of return.

§ 6 Warranty To prove the start of the warranty period, you should carefully keep the relevant documents (invoices, delivery notes, etc.) in your own interest. In cases of doubt, especially after longer periods of time, we must insist on the presentation of these documents. Excluded from the warranty are damages resulting from natural wear and tear, improper use, or lack of or incorrect care. We ask for your understanding in this regard. Under no circumstances is "BON-ITA - HANDMADE4DOGS" responsible for the safety of your animal.

§ 7 Returns Return costs are to be borne by the buyer. Carriage forward packages will not be accepted by us. The buyer must ensure that the package is labeled correctly.

§ 8 Complaints In the event of a complaint, a detailed statement/description of how the defect occurred, including clear and meaningful photos, must be written in advance.

§ 9 Repair of Third-Party Items IS CATEGORICALLY REJECTED BY US

§ 10 MAKING COPIES THIS will UNDER NO CIRCUMSTANCES be done by us!

§ 11 © COPYRIGHT handmade4dogs (BON-ITA) Any infringement will be reported immediately and further handed over to our lawyers!!!!!